Refund Policy – Vexxa AI

1. Introduction

At Vexxa AI, we are committed to delivering high-quality services in software development, web hosting, domain registration, cloud solutions, and artificial intelligence technologies. This Refund Policy outlines the conditions under which refunds may be granted and the procedures governing refund requests.

By purchasing or using our services, you agree to this Refund Policy.

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2. Software Development and Custom Projects

Due to the customized nature of software development services:

• Payments made for custom development projects are generally non-refundable once work has commenced.

• Initial deposits and milestone payments are non-refundable.

• If a project is canceled by the client after development has begun, Vexxa AI reserves the right to charge for all work completed up to the cancellation date.

• Any approved refund will be calculated after deducting costs related to planning, analysis, design, development, and project management activities already performed.

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3. Web Hosting Services

Clients may request a refund for eligible hosting services within the first fourteen (14) days of activation, provided that:

• The service has not been abused or misused.

• No violation of our Terms of Service has occurred.

• Resource usage remains within normal and acceptable limits.

After the refund period expires, hosting fees become non-refundable.

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4. Domain Registration and Renewals

Because domain registrations are processed immediately through accredited registrars:

• Domain registration fees are non-refundable.

• Domain renewal fees are non-refundable.

• Domain transfer fees are non-refundable once the transfer process has been initiated.

This policy applies to all domain extensions, including but not limited to:

.com, .net, .org, .ai, .io, .co, and all other TLDs.

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5. VPS, Dedicated Servers, and Cloud Services

Payments for Virtual Private Servers (VPS), Dedicated Servers, Cloud Servers, and related infrastructure services are non-refundable once the service has been provisioned and activated.

This is due to the immediate allocation of resources and associated operational costs.

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6. Digital Products and Subscription Services

The following services are considered digital products and are non-refundable once activated or delivered:

• Artificial Intelligence solutions.

• Licensed software products.

• SaaS platforms and subscriptions.

• Technical support and maintenance plans.

• Custom integrations and automation services.

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7. Eligible Refund Situations

Refund requests may be approved under circumstances such as:

• Failure to provision a purchased service due to an error on our part.

• Inability to deliver the purchased service.

• Duplicate or accidental payments.

• Verified technical issues that completely prevent service usage and cannot be resolved within a reasonable timeframe.

Approval of refund requests remains at the sole discretion of Vexxa AI.

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8. Refund Processing

If a refund request is approved:

• Requests are typically reviewed within 5–10 business days.

• Refunds will be issued using the original payment method whenever possible.

• Additional processing time may be required by banks, payment processors, or financial institutions.

• Transaction fees, banking charges, or processing costs may be deducted where applicable.

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9. Fraud Prevention

Vexxa AI reserves the right to deny refund requests in cases involving:

• Fraudulent activity or chargeback abuse.

• Violation of our Terms of Service.

• Illegal or unauthorized use of services.

• Attempts to obtain services without legitimate payment.

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10. Contact Information

For refund requests or questions regarding this policy, please contact the Vexxa AI support team through the official communication channels available on our website.